A little clarity, before we begin.

Our nine core categories cover tea, hotel amenities and hospitality supplies, personal care and beauty, uniforms and workwear, wellness shots and supplements, food, juices and ready-to-drink beverages, coconut products, and spices and oils.

No. The website shows selected products. If you cannot find an item, send us your requirements and we will explore suitable sourcing options.

Yes. Share your complete product list so we can assess availability and coordinate a supply plan. Combined shipping depends on product compatibility, storage, origin and volume.

Minimum quantities vary by product, packaging and customisation. We confirm them in your quotation.

Selected frozen products are available. Product availability, destination restrictions, packaging and cold-chain arrangements are assessed before an order is accepted.

Request the specifications for your selected products. Depending on the range, these include ingredients, allergens, materials, storage, shelf life and usage information.

Options may include Halal, Kosher, ISO, HACCP and organic documentation. We confirm the relevant product, facility, scope and validity for your order.

We assess sourcing requests beyond our listed range. Share a specification or reference product, quantity, destination and timeline so we can confirm what is possible.

Yes. We assess custom designs, colours, size breakdowns and branding for chef, front office, housekeeping, restaurant and café uniforms, staff shirts and aprons. Minimum quantities, paid samples and lead times are confirmed by quotation.

We assess private label and custom product briefs across hair, oral, body, face and foot care. Share your formulation preferences, fragrance, packaging, quantities and destination so we can confirm suitable options.

Yes. Private label options are available across selected ranges. Packaging, artwork and minimum quantities are confirmed for each product.

We assess custom blends and flavours across suitable ranges. Share your ingredients, taste profile, packaging and intended market. Feasibility, samples and development costs are confirmed before you proceed.

We assess fragrance requests for suitable amenities, personal care and room fragrance products. Share your scent profile, intended use and product format.

Customisation depends on the product and production capability. Tell us the recipe, formulation, material, finish, size or packaging you need.

Yes. We coordinate packaging and labels within the agreed scope. You approve the final artwork and specifications before production.

Ownership and permitted use of new formulations, artwork and development work are agreed in writing. Purchasing products does not automatically transfer existing supplier or Klense Supply intellectual property.

No. Samples are paid. We quote the product, preparation or development, freight and applicable taxes before you order.

Yes. Paid samples can be arranged before the production stage. Once you are happy with them, we confirm final specifications, approvals and payment arrangements.

Yes, where development is feasible. Custom formulations, branded packs and packaging prototypes may have separate costs and longer preparation times.

Timing depends on availability, preparation, customisation and delivery destination. Your sample quotation provides an indicative schedule.

Only when a credit arrangement is expressly included in your quotation.

You approve the final requirement sheet, specifications, quantities, packaging, artwork and commercial terms. Production follows those approved documents.

Discuss refinements with your dedicated contact. We assess feasibility and any effect on pricing, samples and timing before further work.

Use Enquire Now to send your product brief, quantity, destination and timeline. We review the information and contact you with an initial quote or any questions.

We assess the scope and whether we are the right partner. If we can support your brief, we prepare a proposal with pricing, a requirement sheet and an indicative supply plan.

An initial quote is preliminary. Final scope, specifications, pricing, minimum quantities and payment stages are confirmed in the accepted proposal and order agreement.

The project proceeds with the initial deposit and payment stages agreed in your proposal. Sample payment arrangements are confirmed separately.

Sea product pricing is generally FOB at the named port. Documentation and logistics services are quoted separately. Your quotation states all inclusions and charges.

Credit requires assessment and written approval supported by an accepted letter of credit or bank guarantee. Commercial shipments require accepted bank security. Credit is not automatic.

Your sample quotation confirms the payment method, any security requirements and when payment is due.

Production typically takes two to three weeks after final approvals and commercial arrangements. Development, custom work, busy periods and order complexity may extend the schedule.

Yes. We coordinate suitable services through CL Synergy, our strategic logistics partner, based on destination, urgency, volume and handling requirements.

Air transit can take around one week after dispatch on suitable routes. Sea transit varies by route and vessel schedule. These estimates are separate from production and may exclude customs and final delivery.

Where the selected route and service support it. Your quotation confirms clearance, importer responsibilities, duties, taxes, insurance and final delivery inclusions.

Tell us your destination and product requirements. We assess the route, import requirements and handling needs before confirming supply.

FOB means Free On Board. For the agreed sea shipment, risk generally transfers when the goods are on board at the named port. The quotation and agreed Incoterms define the parties’ responsibilities.

Your quotation identifies responsibility for clearance, duties and taxes. Door-to-door delivery does not automatically include duties-paid delivery.

Cold-chain arrangements are agreed for the product and route, including temperatures, packaging, handling and receiving requirements.

Your dedicated contact communicates known material changes and coordinates reasonable next steps. Customs, carrier schedules, weather and global disruption can affect timing.

We have offices in Scoresby, Victoria, Australia, and Athurugiriya, Colombo, Sri Lanka. Visit Contact Us for both addresses.

Yes. Once the scope and proposal are agreed, an account manager or relationship manager handles ongoing conversations and coordinates your project.

Your dedicated contact clarifies requirements, coordinates samples and approvals, provides production and delivery updates, and helps with order concerns and future supply needs.

Contact your dedicated manager promptly. We assess what can be changed and explain any effect on pricing, completed work or timing. Changes require written agreement.

Contact your dedicated manager promptly with the order reference, product details, photographs and other evidence. We assess the issue against the approved specifications and applicable rights.

Contact us as early as possible. Returns and cancellations are assessed under the order agreement and Shipping & Returns policy. Applicable rights for faults and non-conforming goods remain available.

Discuss ongoing quantities, specifications and delivery needs with your dedicated contact. We confirm availability, pricing and timing for each accepted order.

Depending on the product, options may include refill formats, bulk packs and selected alternative materials. Ask for product-specific information about materials and environmental claims.

Yes. We pledge 1% of every Klense Supply sale to Indira Cancer Trust, supporting its work for cancer patients and their families in Sri Lanka.

Your purchase is a commercial transaction. Klense Supply makes the pledge; it is not a separate tax-deductible donation by the buyer.