Klense Supply · Policies
Terms & Conditions
Effective date:
Who we are
These terms apply to the Klense Supply website and, where incorporated into an accepted quotation or order agreement, to products and services supplied by Klense Supply. The accepted quotation identifies the contracting entity and its details. Contact us through our Contact Us page.
Website information
The website presents our product range and services. Catalogue descriptions, photographs and indicative timing are for general information. Availability, specifications, prices and commercial terms are confirmed in writing for each order. Images may illustrate a product type rather than the exact supplied packaging.
Initial quotes and proposals
An initial quote is preliminary and based on the information supplied. Discovery, samples or specification changes may affect pricing. Final scope, requirement sheet, pricing and payment stages are confirmed in the accepted proposal and order agreement.
Enquiries quotations and orders
Submitting a form or requesting a meeting does not place an order. A quotation is valid for the period stated in it. An order is accepted when we issue written acceptance or an agreed order confirmation. Production and shipment remain subject to completion of the agreed approvals, payments and security requirements.
The accepted quotation, specification, artwork approval and order agreement form the order terms. An expressly agreed written order clause takes precedence over these general terms where they conflict, subject to applicable law. Changes require written agreement.
Product specifications and approval
You must review and approve the product specification, quantities, ingredients or materials, packaging and artwork. Tell us about intended uses and required destination standards before acceptance. Natural variation is assessed against the agreed tolerances; it does not excuse supply outside the agreed specification.
Private label and development
Customisation depends on the product and production capability. Development, artwork, tooling, testing and packaging charges are stated in the quotation. Your approval is required before production. Providing a reference sample does not by itself establish the specification of the final product.
You confirm that you have the rights needed for any brand, artwork or materials you provide. Ownership and permitted use of commissioned designs, new formulations and other development work are agreed in writing. Supplier or Klense Supply background intellectual property is not transferred merely by purchasing products.
Pricing taxes and shipment terms
Prices, currency, taxes and inclusions are set out in the quotation. Sea product pricing is generally FOB at the named port under the edition of Incoterms stated in the quotation. FOB is used for sea or inland waterway shipments, not air freight. An appropriate air shipment term is specified separately.
Export documentation, freight and logistics coordination are quoted as separate services. Charges that are already included in the agreed trade term must not be charged again. Any additional documentation or handling charges are identified before acceptance.
Door-to-door delivery does not automatically mean duties-paid delivery. The quotation identifies responsibilities for clearance, duties, taxes, insurance, unloading and final delivery.
Payment security and credit
An accepted letter of credit or bank guarantee is required for commercial shipments. The issuing bank, instrument type, amount, currency, validity and documentary conditions must be approved by us in writing. Supplying a copy of an instrument does not constitute acceptance.
Credit is offered only after assessment and written approval, supported by the agreed LC or bank guarantee. Approved limits, payment dates, bank charges and any other conditions are recorded in the order agreement. No unsecured credit is implied by a quotation, prior order or website enquiry.
Payments or deposits expressly required by the quotation remain payable. Bank security does not replace a payment obligation unless the accepted agreement says so. Production or dispatch may be held while required payment or security remains outstanding, with notice and a reasonable opportunity to resolve the issue.
Sample payment methods and any required security are confirmed in the sample quotation.
Timing and delays
Production and shipping estimates are indicative unless a specific commitment is agreed in writing. Typical production is around two to three weeks after the required approvals and commercial arrangements are complete. Product development and customised work may take longer.
Transport schedules can be affected by capacity, customs, port congestion, weather, conflict, global disruption and other circumstances. We communicate material changes and work with you on reasonable options. Delay wording does not remove any rights or remedies available under the agreement or applicable law.
Cancellation and changes
Request a cancellation or change as early as possible. We assess what can reasonably be stopped or amended. For buyer-requested cancellation of an accepted custom order, any agreed charge is limited to reasonable, evidenced and non-recoverable costs and completed work, subject to applicable rights. We will explain the basis of any proposed charge.
If we cannot supply an accepted order, we discuss an agreed alternative or the applicable refund or other remedy. Substitutions require your approval.
Quality concerns and returns
Contact us promptly with the order reference, product details and evidence. We assess the issue under the agreed specifications, Shipping & Returns policy and applicable law. Faulty, unsafe, incorrectly supplied or non-conforming goods are not treated as ordinary change-of-mind requests.
Compliance and product information
The parties agree their respective responsibilities for labelling, permits, registration, import documentation and product use in the destination market. Buyers must not alter approved labels or make unsupported claims. This allocation does not remove obligations imposed on either party by law.
Liability and statutory rights
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. Responsibility for loss is assessed under the agreement and applicable law. Freight risk follows the agreed shipment term, but does not erase responsibility for a party's own breach or negligence.
Confidentiality and website use
Each party uses non-public business information shared for an enquiry or order only for that purpose, except where disclosure is authorised or legally required. Do not submit unlawful material, interfere with the website, misuse another person's details or copy protected website content without permission.
Disputes and governing law
Contact us first so we can investigate and seek a practical resolution. The order agreement identifies the contracting entity, applicable law and agreed dispute process. Mandatory legal protections and access to competent regulators and courts remain available.
Updates
We may update these website terms prospectively. The version incorporated into an accepted order continues to apply unless the parties agree otherwise.